Privacy Policy

1. Introduction

This Privacy Policy explains how Telonex ("Telonex", "we", "our", or "us") collects, uses, and shares information about you when you use our website, API, downloadable datasets, and related services (collectively, the "Service").

Telonex is the controller for personal information processed in connection with the Service (unless stated otherwise in this policy).

If you have questions or want to exercise your privacy rights, contact us at support@telonex.io.

2. Information we collect

We collect information in three ways: (a) information you provide, (b) information collected automatically when you use the Service, and (c) information from third parties (such as identity and payment providers).

2.1 Information you provide

  • Account information: name, email address, and profile image (if provided).
  • Support and communications: information you send us (e.g., emails, bug reports, feature requests), which may include logs or snippets you choose to share.

2.2 Information collected automatically

  • Usage and diagnostics: information about how you use the Service (for example, feature usage, API activity, download activity, and performance/diagnostic signals) to operate, secure, and improve the Service.
  • Security and fraud prevention data: information used to protect accounts, prevent abuse, enforce rate limits, and maintain the integrity of the Service.

2.3 Information from third parties

  • Identity provider (Google): basic profile information used for login.
  • Payment provider (Stripe): billing status, subscription details, invoices/receipts, and limited payment-related information. We do not receive or store your full card number. Payment information is processed directly by Stripe.

Important: Our datasets are intended to be market and blockchain/activity data. We do not aim to collect sensitive personal information. If you believe Data made available through the Service contains personal information that should not be included, contact us at support@telonex.io.

3. How we use information

We use information for the following purposes:

  • Provide the Service: create and manage accounts, authenticate users, issue API keys, and deliver files and API responses.
  • Billing and account administration: process payments, manage subscriptions, and send invoices, receipts, and account notices.
  • Support: respond to inquiries, debug issues, and provide customer support.
  • Security and abuse prevention: detect malicious activity, enforce rate limits, prevent fraud, and protect the Service and users.
  • Improve the Service: understand usage trends, performance, and reliability so we can improve product quality (typically in aggregated form).
  • Legal compliance: comply with applicable law, lawful requests, and enforce our terms and policies.

4. Legal bases for processing (UK/EU)

Where UK/EU data protection laws apply, we process personal information under the following legal bases:

  • Contract: to provide the Service you request (e.g., create account, authenticate, deliver Data).
  • Legitimate interests: to secure and improve the Service, prevent abuse, and understand product usage (balanced against your rights).
  • Legal obligation: to comply with applicable laws (e.g., tax/accounting obligations).
  • Consent: where required (e.g., optional cookies or communications, if applicable).

5. How we share information

We do not sell your personal information. We share personal information only as described below:

  • Service providers: vendors that help us operate the Service (e.g., hosting, monitoring, email delivery, identity provider, payment processing). They process data on our behalf and under appropriate contractual protections.
  • Payment processing: Stripe processes payments and subscription management. Stripe may process personal information under its own policies.
  • Legal and safety: to comply with law, respond to lawful requests, protect rights and safety, investigate fraud or abuse, and enforce our agreements.
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets (in which case we will take steps to ensure continued protection of your information).

6. Cookies and similar technologies

We use cookies and similar technologies primarily for authentication and session management (e.g., keeping you signed in), security, and basic site functionality. We may also use limited analytics to understand aggregate usage and improve the Service.

You can usually control cookies through your browser settings. Disabling cookies may affect login and Service functionality.

7. Data retention

We retain personal information for as long as needed to provide the Service and for legitimate business purposes, including security, dispute resolution, and compliance with legal obligations. For example:

  • Account information is retained while your account is active.
  • Billing records may be retained for tax/accounting and compliance purposes.
  • Security logs may be retained for a limited period to detect and prevent abuse.

We may anonymize or aggregate information and retain it for analytics and product improvement.

8. Security

We use reasonable technical and organizational measures designed to protect personal information and the Service, including access controls, encryption in transit, and monitoring for abuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. International transfers

We may process and store information in countries other than where you live. When transferring personal information internationally, we take steps designed to ensure appropriate safeguards are in place consistent with applicable data protection laws (for example, using contractual protections where required).

10. Your choices

You may request access, correction, or deletion of certain personal information we hold about you, subject to applicable law and legitimate business needs (such as security, fraud prevention, and legal compliance). To make a request, contact support@telonex.io.

11. Children

The Service is not directed to children, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will take appropriate steps.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. If changes are material, we may provide additional notice (for example, by email or within the Service).

13. Contact

If you have questions about this Privacy Policy or our privacy practices, contact support@telonex.io.